My mission is to provide the utmost in superb guest service, using only professional products, all while educating each guest on their individual hair and scalp care needs, in a clean, safe, and relaxing environment Please kindly read all policies below before booking.

BOOKING YOUR APPOINTMENT

I do not provide services to individuals under the age of 13. Color services are not offered during the first visit. Please book a consultation for additional guidance. Any initial visits or services not availed by ME within the last three months (ninety days) must be scheduled as a "First Time Guest" appointment to avoid potential cancellation.

A non-refundable reservation fee starting at $25 is mandatory to secure your appointment and will be credited toward your total bill. The outstanding balance must be settled upon the conclusion of the service. This fee is transferable and can only be utilized within the same calendar month as the original appointment if rescheduling occurs within 24 hours before the initial appointment.

It is imperative to note that this fee cannot be carried over to the subsequent month or any future months.

RESCHEDULING & CANCELLATIONS

Please ensure to create an account by clicking on the login button located in the top right corner. This will enable you to conveniently review, reschedule, or cancel your appointment.

It is imperative to note that it is the guest's sole responsibility to update, reschedule, or cancel their appointment. All appointment adjustments must be made exclusively through the booking APP. Text messages, phone calls, emails, or voicemails are strictly prohibited.

A confirmation email will be sent immediately after booking your appointment. Please verify the accuracy of your email address. This email will contain details such as the date, time, location, and any additional information about your appointment. You will have the option to cancel or reschedule by clicking the designated button up to 24 hours before your scheduled appointment.

NO-SHOW POLICY/ LATE POLICY

Failing to attend a scheduled appointment commonly referred to as a "NO CALL-NO SHOW," will incur a charge equivalent to 100% of the service cost along with credit card transaction fees. Individuals committing a “NO-ALL NO SHOW” will forfeit the privilege to schedule any forthcoming appointments. Kindly cancel promptly if you are feeling unwell.

There is a 15-minute grace period. If the guest exceeds this grace period, the service may not be guaranteed, and the deposit will be forfeited.

Should a guest be delayed, we kindly request that you contact us in advance for additional guidance.

SALON LOCATION

9711 David Taylor Drive, Suite 120, Charlotte, NC 28262.

Upon arrival at the parking lot, our establishment is the initial building on the right. Access the salon through the second entrance adjacent to the bike racks, identified by a sign stating "Salon Entry."

CONTACT INFORMATION

PHONE: 216-225-5956

EMAIL: Beautyarrogancecollections@gmail.com

ARRIVING TO YOUR APPOINTMENT

Before your appointment, your hair must be thoroughly detangled from the roots to the ends. Failure to do so will result in a $35 detangling fee. Please note that there is no guarantee that the scheduled service can be accommodated if detangling is required. To prevent this add-on detangling service, please ensure your hair is detangled beforehand. Please add on detox service if you have excess oil, product build-up, or dandruff.

Kindly ensure readiness for the service; hair should be left loose, free from braids, ponytails, etc.

PAYMENTS are accepted in CASH - ZELLE - CARDS - APPLE PAY AND CASH APP

Kindly NOTE that all card and Cash App payments will incur a 3% tax surcharge.

I will take before and after photos of your beautiful manes for social media.

I eagerly anticipate meeting and serving You.

Please feel free to email any unanswered questions you may have before your appointment.

PLEASE BOOK BELOW